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Job Details

Spa Manager - The Oxford Club Spa amp Salon

Company name
Sage Hospitality Resources, LLC

Location
Highlands Ranch, CO, United States

Employment Type
Full-Time

Industry
Fashion, Hospitality, Manager

Posted on
Feb 05,2020

Valid Through
May 20,2020

Profile

Denver

Colorado

17649BR

Req #:

17649BR

Why Us:

Work Where You Belong...

Are you an outgoing, fun, and hard-working individual that thrives in a fast-paced and diverse environment? We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Come join our team of hospitality professionals!

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

Benefits for full-time team members include:

Free RTD EcoPass

Medical, Dental, and Vision Insurance options

401K with company matching

Paid time off accruals

Discounted monthly membership to The Oxford Club, Fitness & Lifestyle

Discounts on Sage Hospitality hotels and restaurants

Job Title:

Spa Manager - The Oxford Club, Spa & Salon

Location Name:

The Oxford Spa

City:

Denver

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Manage all areas of Spa operations in the absence of the Spa Director. Ensures Spa operates efficiently and associates create memorable experiences for spa guests. Required to assist in achieving revenue targets. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

Requires understanding of all Spa procedures.

Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.

Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.

Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities

Continuous standing 90% of time -communicating with guests.

No climbing required. No driving required. Lifting up to 50 lbs. guest luggage and retail inventory; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s) in a leadership role.

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Area of Interest:

Spa

Position Type:

Full Time - Regular

State:

CO

Address 1:

1800 17th Street

Company info

Sage Hospitality Resources, LLC
Phone : 303-595-7200
Website : http://www.sagehospitality.com

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