PRIMARY OBJECTIVE OF POSITION:
Primary responsibility is to provide Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to any immediate needs throughout Spa visit. Assist in providing information to any inquires, helps to coordinate all guest requests for services and maintain impeccable cleanliness of Spa.
RESPONSIBILITIES AND JOB DUTIES:
Maintain complete knowledge of: All hotel features / services, hours of operation
All Salon & Spa services
Fitness Center programs
Scheduled daily group activities
Maintain complete knowledge and comply with hotel and departmental policies and procedures
Set up workstation with necessary supplies and maintain supplies
Notify supervisor of any safety hazards
Escort guest to and from treatment
Educate guest on the theme of the room
Inquire about any contraindications before beginning service
Insure guest comfort and safety throughout treatment
Begin and end Spa treatments on time
Handle guest complaints by following the instant pacification procedures
Use spa products provided by Chuan Spa
Follow Standard Operating Procedures for each treatment without deviation
Offer guest juice, water, heated neck pillows when not in a treatment
Assist with cleanliness of all spa areas including all locker rooms
Dispose of any dirty linens to the proper area
Insure room is immaculate at all times (tables draped, counters and products clean)
Place bracelet on door whenever in a treatment; remove when not in the room
Turn in tickets after each treatment; any paperwork is to be done in employee designated areas
Provide neat, legible payroll records in a timely manner
Attend all required meetings and training sessions
Ability to physically perform all spa treatments
Required performing 5 complimentary treatments per month (per training, sales & promotions, etc.)
Requires walking or standing to a significant degree.
Ability to lift 20 lbs.
SPECIAL SKILLS REQUIRED:
Ability to give a timely Spa service
Knowledge of draping procedures
Ability to focus on guest needs
Ability to remain quiet during treatment
Ability to promote positive relations with all individuals who approach the Spa
Ability to perform job functions with minimal supervision
Ability to maintain confidentiality of all guest information and pertinent hotel data
Knowledge of and ability to sell Spa products
Knowledge of a variety of facial services
Ability to keep room and all Spa areas clean
High school graduate preferred.
One year experience in similar position in hospitality industry preferred.
LICENSES OR CERTIFICATES:
Certification from a recognized Beauty School in Skin Care
Certification in waxing services
Certification in Color Cosmetic application
About This Employer
The Langham, New York, Fifth Avenue
400 Fifth Avenue
Langham Hotels and Resorts
234 Room Hotel
Langham Hotels and Resorts
HOTEL AT A GLANCE
Historic museums, legendary attractions, celebrated entertainment, and award-winning dining establishments. There’s a reason why New York City is the city that never sleeps. Nestled in the city’s most coveted district, Midtown Manhattan, a limestone tower that soars 60 stories into the sky. Located between Bryant Park and the Empire State Building, discover sharp metropolitan style that embodies the dynamic spirit of the city.
ROOMS AND SUITES
Contemporary luxury. Urban sophistication. 214 residentially-styled guest rooms and suites designed to relax, inspire, and surprise. Each furnished with indulgent amenities such as Swedish Duxiana beds and large marble-clad bathrooms with rainfall showers. Many highlighted by views of the iconic Manhattan skyline that is framed by the oversized glass windows.
A chic setting with Riviera inspired cuisine and an artisanal cocktail bar, Altamarea Group’s Michelin-starred Ai Fiori, translated to “among the flowers”, offers a menu of Italian and French Riviera-inspired cuisine. Enjoy an elegant fine dining experience inside the main dining room or relax with an artisanal cocktail at Ai Fiori’s contemporary bar.
Strengthen your body. Soothe your soul. Stay healthy and relaxed even while travelling. Our Fitness Centre is equipped with state-of-the-art technogym equipment and you may request a personal trainer to help maximise your workout.
MEETINGS AND EVENTS
Events that will inspire, complemented by dazzling New York skyline views. 7,500 square feet of flexible meetings, events, and weddings space. From large business conferences and vibrant fashion shows to grand galas and small cocktail parties, a place for every occasion. An experienced planning team to assist in advising and coordinating, and ensuring your event is ultimately successful.
Job Seekers :
| Contact Us
Phone : 212) 695-4005