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Job Details

Spa Wax Specialist

Company name
The Biltmore Hotel

Coral Gables, FL, United States

Employment Type

Fashion, Hospitality

Posted on
Jun 17, 2022

Valid Through
Sep 30, 2022

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Job Location

Biltmore Hotel - Coral Gables, FL

Remote Type


Position Type

Part Time

Education Level

High School

Salary Range


Travel Percentage


Job Shift

Part Time

Job Category

Hospitality - Hotel


Position Summary

Perform waxing services/treatments requested by each and every Spa Guest. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).


Provide Spa services to guests in a timely, courteous and efficient manner and in accordance with Biltmore Standards and Protocols as well as Leading Hotel Standards.

Escort clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.

Assist in providing information to any inquiries and help to coordinate all guest requests for services.

Promote and sell Spa retail products.

Attend all trainings and meetings offered by the Spa.

Support other spa departments to assure guest satisfaction.


Experience and Education Required

Education High School Diploma required

Experience Minimum two years’ experience in similar position in Spa industry

Must have lnowledge of general modalities and Spa products

Skills Required

Must be able to:

Speak, read, write and understand the English language.

Compute accurate mathematical calculations.

Provide legible communication and directions.

Perform job functions with attention to detail, speed and accuracy.

Prioritize and organize.

Think clearly, remaining calm and resolving problems using sound judgment.

Follow directions thoroughly.

Understand guest’s service needs.

Work cohesively with co-workers as part of a team.

Work with minimal supervision.

Use a computer keyboard and possess basic typing skills.

Possess moderate to advanced computer skills.

Work in a dynamic and constantly changing environment.

Adept to multitasking.

Physical Demands

Must be able to:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance

Stand, sit, or walk for an extended period of time or for an entire work shift

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Use, carry, and operate all necessary office equipment using finger dexterity.

Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.

Visually look at a computer for extended periods of time.

Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

Team Player

Demonstrates co-operation within the team and with other departments

Listens carefully and works well with others

Has a positive influence on others in the team and clearly enjoys working with people

Guest Focused

Anticipates guests’ needs and is sensitive to people from all cultures

Has a natural, warm smile and a friendly and passionate approach

Demonstrates confident, helpful and genuine behavior with internal and external guests

Delivers their Best

Has energy and sense of urgency for his/her work

Resourceful, makes things happen and looks for ways to work more efficiently

Always looks their best and acts appropriately (e.g. approaching guests, body language)


Able to stay calm under pressure

Demonstrates maturity and ability to cope with the unexpected

Never lets personal feelings interfere with delivering the highest standards

Trustworthy and responsible

Excellent records of attendance and punctuality

Is reliable and demonstrates the ability to work without supervision

Demonstrates a high level of personal integrity, honesty and trust

Time Management

Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Makes decisions in a timely manner


Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

Must have a valid Florida State Massage license

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Company info

The Biltmore Hotel
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