Provides customers with courteous, friendly, fast, and efficient cosmetic service and information and maintains department records, inventories and appearance.
Models and delivers a distinctive and delightful customer experience.
Assists in other store functions, as requested (e.g., assisting customers at the register, maintaining other departments).
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Proactively develops regular customers and calls those customers when their preferred items are on sale.
Maintains awareness of and communicates Walgreens community events to colleagues and customers.
Consistently attempts to cross sell customer by showing items on sale or complementary offerings.
Uses testers to demonstrate product and drive sales and leverage items from Saturdate and/or purchase products.
Collects and offers manufacturer’s coupons to the customer.
Assists in constructing and maintaining cosmetic department displays to include mandatory, promotional, seasonal, and sale merchandise displays in a timely, clean and neat fashion. Assists in performing resets and revisions.
Ensures proper SIMS on-hand quantities of all merchandise in the cosmetic department and reviews SIMS orders with Store Manager.
Implements Company asset protection procedures to identify and minimize profit loss.
Keeps stockroom cosmetic merchandise neat, organized, and to minimal levels. Ensures rotation of merchandise from stock area to sales floor, limiting amount of overstock as much as possible.
Registers customer and/or employee purchases on cash register and collects cash and distributes change as required; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventories, maintains on-hand records and reviews merchandise orders; checks-in and prices merchandise when required.
Responsible for retrieving items from lock-up and checking outdates.
Reviews KPIs daily, to understand how they perform within store and district to set improvement goals with management.
Has working knowledge of store systems and store equipment.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
Attends training and completes PPLs requested by Manager or assigned by corporate.
Maintains professional appearance at all times.
Full Store Address:
130 BOWDOIN ST,DORCHESTER,MA,02122-1837
Full District Office Address:
130 BOWDOIN ST,DORCHESTER,MA,02122-1837-06805-S
External Basic Qualifications:
Require willingness to work flexible schedule including evenings and weekend hours.
Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)
Six months experience in cosmetics and knowledge of beauty products.
Prior work experience with Walgreens.
Website : http://www.walgreens.com
At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our over 7,800 stores in all 50 states, the District of Columbia and Puerto Rico, in our call centers, distribution centers, on-site clinics, specialty pharmacies and corporate offices. In fact, those daily demonstrations of our purpose have helped Walgreens become an industry leader and a household name. Walgreens has something for everyone who wants to build a successful career. Here, you’ll find supportive co-workers, an innovative environment and the tools you need to grow your skills, help build healthy communities and advance your career.