Hudson's Bay Company (HBC)
Description:Role Mandate\\:Under direction from the Selling Manager, the Style Advisoris a fashion authority who is responsible for driving sales through outstandingcustomer service and through the development of deep relationships with theirclients.\u00a0They leverage their broad knowledgeof trends to meet their clients\u2019 total wardrobing needs and demonstrate a \u201cgetproduct from anywhere mentality\u201d to service their clients and driveloyalty.\u00a0The Style Advisor is focused on strategically marketingthemselves and growing their business through various platforms that includeclienteling technology, social media, referrals and networking. They strengthen their client relationshipsthrough targeted communication of personalized recommendations of new productand in-store experiences that will increase client engagement.CLIENT DEVELOPMENTEstablishes deep relationships with clients and drivesrepeat business to achieve sales goals and event goalsConsistently delivers memorable shopping experiences to allclients; plans client appointments to maximize resultsMaximizes every appointment with a client to address theirfashion needs and those of the client's familyInforms clients of in-store events to enhance theirexperience of Saks and increase engagementSkilled at diagnosing client spend and identifyingopportunities to increase engagement and wallet shareSeeks to increase new client acquisition by leveragingvarious marketing tools such as ccA , social media platforms, referrals andnetworkingBUSINESS DEVELOPMENT THROUGH TECHNOLOGYFocused on building personal brand as a fashion authoritythrough proactive marketing and outreachLeverages social media platform to promote themselves as afashion influencer and broaden connections beyond client baseSkilled at using multiple channels of technology tostrengthen existing relationships and drive new client acquisitionUses ccA clienteling tool to stay connected with the clientand make targeted recommends based on shopping history and preferencesProactively reaches out to clients to share a curated viewof new receipts that are aligned with their clients fashion preferencesUses technology to deliver 24\/7 serviceQualification:ON-TREND SELLERSUse their on-trend style to promote themselves as a fashionauthority and enhance client\u2019s confidence in their wardrobing skillsHas a strong understanding of current and immerging trendsin fashionPossesses broad range of product knowledge across allmerchandise categories in the storeTakes initiative to stay informed on new merchandisedeliveries in the store to maximize selling potential\u00a0Utilizes internal resources such as technology and vendorled product knowledge sessions to stay on top of trendsDemonstrates the ability to address a client's totalwardrobe needs across all categories of merchandiseDisplays a level of comfort pushing a client's fashionboundariesCUSTOMER EXPERIENCEModel all Saks Fifth Avenue Service Principles to both theinternal and external customer. Focusall efforts on providing an exceptional experience to drive loyalty.Educate clients on store services to ensure they are able toenjoy all Saks has to offerPlan all customer appointments to enhance the shoppingexperience and maximize the results.Exceed the customer\u2019s expectations in addressing their needsand always put the customer first when resolving issuesNote\\: Only applications submitted online will be accepted.HBC welcomes all applicants for this position; however only those selected for an interview will be contacted
Hudson's Bay Company (HBC)
Website : http://www3.hbc.com
Hudson’s Bay Company (HBC), founded in 1670, is North America’s longest continually operated company. Today, HBC offers customers an unparalleled range of retailing categories and shopping experiences internationally. In Canada, HBC operates Hudson’s Bay, Canada’s largest department store with 90 full-line locations and one outlet store as well as thebay.com, unsurpassed in its fashion, beauty, home and accessory designers and brands. HBC also operates Home Outfitters, Canada’s largest home specialty superstore with 69 locations across the country.