Hudson's Bay Company (HBC)
Description:Role Mandate\\:Under direction from the Selling Manager, the Style Advisor is a fashion authority who is responsible for driving sales through outstanding customer service and through the development of deep relationships with their clients.\u00a0They leverage their broad knowledge of trends to meet their clients\u2019 total wardrobing needs and demonstrate a \u201cget product from anywhere mentality\u201d to service their clients and drive loyalty.The Style Advisor is focused on strategically marketing themselves and growing their business through various platforms that include clienteling technology, social media, referrals and networking. They strengthen their client relationships through targeted communication of personalized recommendations of new product and in-store experiences that will increase client engagement.Client DevelopmentEstablishes deep relationships with clients and drives repeat business to achieve sales goals and event goalsConsistently delivers memorable shopping experiences to all clients; plans client appointments to maximize resultsMaximizes every appointment with a client to address their fashion needs and those of the client's familyInforms clients of in-store events to enhance their experience of Saks and increase engagementSkilled at diagnosing client spend and identifying opportunities to increase engagement and wallet shareSeeks to increase new client acquisition by leveraging various marketing tools such as ccA , social media platforms, referrals and networkingBusiness Development through TechnologyFocused on building personal brand as a fashion authority through proactive marketing and outreachLeverages social media platform to promote themselves as a fashion influencer and broaden connections beyond client baseSkilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisitionUses ccA clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferencesProactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferencesUses technology to deliver 24\/7 serviceQualification:On-Trend SellersUse their on-trend style to promote themselves as a fashion authority and enhance client\u2019s confidence in their wardrobing skillsHas a strong understanding of current and immerging trends in fashionPossesses broad range of product knowledge across all merchandise categories in the storeTakes initiative to stay informed on new merchandise deliveries in the store to maximize selling potential\u00a0Utilizes internal resources such as technology and vendor led product knowledge sessions to stay on top of trendsDemonstrates the ability to address a client's total wardrobe needs across all categories of merchandiseDisplays a level of comfort pushing a client's fashion boundariesCustomer ExperienceEducate clients on store services to ensure they are able to enjoy all Saks has to offerPlan all customer appointments to enhance the shopping experience and maximize the results.Exceed the customer\u2019s expectations in addressing their needs and always put the customer first when resolving issuesdel all Saks Fifth Avenue Service Principles to both the internal and external customer. Focus all efforts on providing an exceptional experience to drive\u00a0Note\\:\u00a0Only applications submitted online will be accepted.HBC welcomes all applicants for this position; however only those selected for an interview will be contacted
Hudson's Bay Company (HBC)
Website : http://www3.hbc.com
Hudson’s Bay Company (HBC), founded in 1670, is North America’s longest continually operated company. Today, HBC offers customers an unparalleled range of retailing categories and shopping experiences internationally. In Canada, HBC operates Hudson’s Bay, Canada’s largest department store with 90 full-line locations and one outlet store as well as thebay.com, unsurpassed in its fashion, beauty, home and accessory designers and brands. HBC also operates Home Outfitters, Canada’s largest home specialty superstore with 69 locations across the country.