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Sales Supervisor Holyoke

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Holyoke, MA

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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION \u2022 Meet personal and store sales goals \u2022 Continue to develop personal sales techniques and assist in the development of associates\u2019 sales techniques to maximize sales \u2022 Utilize elevated levels of sales and service to maximize sales performance \u2022 Demonstrate an in-depth knowledge of the merchandise \u2022 After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction \u2022 Ensure all sales related policies and procedures are maintained \u2022 Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE \u2022 Support and encourage staff to provide the highest level of customer service \u2022 Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books \u2022 Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction \u2022 Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) OPERATIONS \u2022 Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management \u2022 Assist in the training of sales staff in all areas of appropriate register usage and maintenance \u2022 Understand and properly execute all management register functions \u2022 Assist in all areas of stock, shipping, receiving protocol\/policies, procedures, and all shipping\/receiving related paperwork \u2022 Participate in inventories \u2022 Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING\/VISUAL \u2022 Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times \u2022 Assist in the implementation and maintenance of all merchandising\/ visual directives \u2022 Ensure deliveries are properly processed in a timely manner \u2022 Identify product concerns in a timely manner \u2022 Communicate inventory needs to support the business goal HUMAN RESOURCES \u2022 Ensure image and grooming standards are professional and reflective of the brand image, at all times \u2022 Adhere to work schedule, inclusive of time and attendance \u2022 Support and assist in follow-up for all training programs and seminars Minimum 2 years specialty retail experience. We are an Equal Opportunity Employer M\/D\/F\/V

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Company Profile
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

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