: United States-Scottsdale-**MEMBERS ONLY**SIGN UP NOW***.
Well & Being Spa Manager
To ensure the smooth and efficient operation of the Spa, ensuring peak guest satisfaction, and the efficient use of financial resources at all times.
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - **MEMBERS ONLY**SIGN UP NOW***. offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The **MEMBERS ONLY**SIGN UP NOW***. was recently recognized with the AAA Five Diamond rating for its 28th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Assistant Director of Well & Being Spa, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Assumes the roles of both opening and/or closing MOD and has availability on weekends and all major holidays
Ensures effective utilization and productivity all of providers (massage therapists, aestheticians and salon colleagues) through proper scheduling in Book4Time
Cooperates, coordinates and communicates with other departments, ensuring that the highest levels of guest service and provider needs are maintained
Participates in all provider and designated staff meetings and communicates that information through typed and posted meeting minutes
Works on special projects/ assignments as needed
Handles guest concerns as needed
Processes provider compensation reports re:
provider payroll, misbookings and cancellations
Tracks all provider licenses re:
Complete purchase order requests
Has direct oversight of treatment team, which includes operations supervisors and treatment leads.
Maintain treatment standards, treatment training and treatment development
Responsible for inventory control
Works with the Retail Director as needed
Coaches and trains the providers on retail sales to achieve all monthly sales goals
Works with all areas of the spa and hotel to achieve mutual goals i.e. revenue, VOG, OES
Maintains a high level of professionalism at all times
Knows all emergency procedures and crisis management procedures
Is knowledgeable of all hotel-related information
Attends promotional functions as needed
Previous experience is an asset
3-5 years’ experience in a luxury full service spa
Previous Hotel experience an asset
Licensed Massage Therapist an asset
Proof of eligibility to work in the United States is required.
Whether you're launching your career or seeking meaningful employment, we invite you to visit ****to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V
: Management / Supervisory
: Rotating / Shift Work
: 01.Sep.2018, 6:59:00 AM