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Job Details

FT Sales Supervisor Columbus Circle NYC

Company name

New York City, NY

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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! MAIN JOB OBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION Meet personal and store sales goals Continue to develop personal sales techniques and assist in the development of associates\u2019 sales techniques to maximize sales Utilize elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction Ensure all sales related policies and procedures are maintained Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE and encourage staff to provide the highest level of customer service and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books all client problems and complaints quickly and effectively, ensuring client satisfaction sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) OPERATIONS Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management in the training of sales staff in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions in all areas of stock, shipping, receiving protocol\/policies, procedures, and all shipping\/receiving related paperwork Participate in inventories applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING\/VISUAL the selling floor is neat, organized, stocked and reflects the correct visual image at all times in the implementation and maintenance of all merchandising\/ visual directives Ensure deliveries are properly processed in a timely manner Identify product concerns in a timely manner Communicate inventory needs to support the business goal HUMAN RESOURCES image and grooming standards are professional and reflective of the brand image, at all times Adhere to work schedule, inclusive of time and attendance and assist in follow-up for all training programs and seminars WORK EXPERIENCE Minimum 2 years specialty retail experience. We are an Equal Opportunity Employer M\/D\/F\/V

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Company Profile
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

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