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Full-Time Beauty Advisor

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Bryant, AR

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003ch2u003eu003cstrongu003ePosition Summaryu003c/strongu003e:u0026nbsp;u003c/h2u003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eLeads and directs the workflow of the store’s Sales Associates.u0026nbsp; Responsible for greeting and offering assistance to customers as needed.u0026nbsp; Executes department merchandising and operational functions to Company Standards.u0026nbsp; Directs workflow of Sales Associates; orients and trains new Sales Associates.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003ePrimary Duties and Responsibilitiesu003c/strongu003e:u003cbru003e u003cbru003e u003cstrongu003eCustomer Service:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003e“Smiles and Says Hi!”u0026nbsp; Greets all customers and Associates with a smile and encourages others to smile and say hi.u0026nbsp; Assists customers in a friendly, courteous manner.u0026nbsp; Leads others to smile and say hi.u003c/liu003e u003cliu003eSets the standard for customer service expectations within their area by complying with all of the Kohl’s Service Standards.u003c/liu003e u003cliu003eu003cspan face=\u003eDemonstrates leadership as a problem solver and decision-maker via the “Yes We Can” policy by efficiently resolving customer’s questions and requests.u0026nbsp; Leads fellow Associates through Yes We Can actions and behaviors.u0026nbsp; u003c/spanu003ePromptly responds to call box/phone pages.u003c/liu003e u003cliu003eConsistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.u003c/liu003e u003cliu003eSolicits, opens and activates Kohl’s Charge applications in accordance with Company standards.u003c/liu003e u003cliu003eSolicits e-mail addresses from customers.u003c/liu003e u003cliu003eSupervises and assists in the accurate and efficient processing of customers’ transactions.u0026nbsp; Ensures adherence to the Company’s “2 in-a-line” standard.u003c/liu003e u003cliu003eProperly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.u0026nbsp; Processes rainchecks within Company standards.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eTraining u0026amp; Supervision:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003eEffectively participates in the E3 program following Company best practices and executes Company directives.u003c/liu003e u003cliu003eObserves and coaches Associates as necessary to improve performance and behaviors.u003c/liu003e u003cliu003eLeads and assists with global store communications.u0026nbsp; (i.e. 3u003csupu003erdu003c/supu003e shift hand-off)u003c/liu003e u003cliu003eAssigns tasks and directs workflow to Sales Associates, communicates policies and procedures, orients and trains Sales Associates on selling floor operations and Best Practices.u003c/liu003e u003c/ulu003e u003culu003e u003cliu003eWorks with all Supervisors, including Area Supervisors to ensure integrity and adherence to the communication manual.u003c/liu003e u003cliu003eBased on unique circumstances of the store, may be required to execute store opening and/or store closing procedures as E3 according to Company policy.u003c/liu003e u003cliu003eOffers suggestions for improvement to Management.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eOperations:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003eResponsible for leading team in executing Company standards regarding the 5 Basics: replenishment, signing, sizing, clearance and clean store.u003c/liu003e u003cliu003eLeads and directs workflow of Associate teams by utilizing monthly updates, communication books, etc. in accordance with Company merchandise presentation standards.u003c/liu003e u003cliu003eExecutes all merchandise presentation directives and standards by following Company best practices.u0026nbsp; Assists in ensuring these standards are met while merchandising incoming truck freight and replenishing the sales floor.u003c/liu003e u003cliu003eLeads department and fitting room recovery standards in accordance with merchandising standards.u0026nbsp; Maintains fitting rooms, sales floor and work areas.u003c/liu003e u003cliu003eIdentifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor, or MOD.u003c/liu003e u003c/ulu003e u003culu003e u003cliu003eAssists with price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor.u0026nbsp; Participates in Loss Prevention and Inventory Control programs.u003c/liu003e u003c/ulu003e u003culu003e u003cliu003eArranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards.u0026nbsp; Resolves ad issues as needed by changing signs to reflect current sale priceu003cins cite=mailto:tk38071 datetime=2006-03-01T12:04\u003e.u003c/insu003eu003c/liu003e u003cliu003eAssists in the maintenance of Company stockroom capacity and organizational guidelines.u003c/liu003e u003cliu003eFollows Company Best Practices and participates in Company programs (ie: rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans).u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eCommunication:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003eResponsible for effectively using Company tools (i.e. Storenet, K-Planner, Communication Books, etc) to plan, communicate and share information with associate store teams.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003ch3u003eu003cstrongu003eReplenishment:u003c/strongu003eu003c/h3u003e u003culu003e u003cliu003eAssists the replenishment team in utilizing all replenishment reports daily and ensures Company in-stock goals are maintained.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eOther Duties and Responsibilities:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003ePerforms/assists in other duties as assigned.u0026nbsp; Examples may include, but are not limited to: tasks in other sales floor and fitting room areas outside of immediate department area, sales floor and fitting room recovery, housekeeping duties, preparation and taking of inventory, stock room organization and other tasks as assigned.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003ePreferred Qualifications:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003ePrior experience in sales, customer service or other work environment working with the public.u003c/liu003e u003cliu003ePrior supervisory experience in one of the above environments.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eJob Requirements:u0026nbsp; u003c/strongu003eu003c/pu003e u003culu003e u003cliu003eAbility to lift 50 pounds on an occasional to frequent basis.u0026nbsp; Greater than 50 pounds = 1 Associate per 50 pounds.u003c/liu003e u003cliu003eAbility to spend up to 100% of work time standing or moving about the departments within the store.u0026nbsp; Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.u003c/liu003e u003cliu003eAdherence to Company policy and procedures is required.u003c/liu003e u003cliu003eRegular attendance is required.u003c/liu003e u003c/ulu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eAdditional Information:u003c/strongu003eu003c/pu003e u003culu003e u003cliu003eEffective verbal and written communication skills.u003c/liu003e u003cliu003eBasic math and reading skills, legible handwriting, and attention to detail.u003c/liu003e u003cliu003eAbility to work as part of a team and interact effectively with others.u003c/liu003e u003cliu003eCritical features of this job are described within this job description.u0026nbsp; Job responsibilities may change at any time due to business needs.u003c/liu003e u003cliu003ePlease discuss requests for reasonable accommodations with hiring manager.u003c/liu003e u003c/ulu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Auto req ID,AnswerValue:68121BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Posting Location,AnswerValue:1030:Bryant ,VerityZone:formtext9,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Position Focus,AnswerValue:Store ,VerityZone:formtext19,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Compensation Frequency,AnswerValue:Hourly ,VerityZone:formtext11,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Position Type,AnswerValue:full-time ,VerityZone:formtext14,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Career Area,AnswerValue:Stores ,VerityZone:formtext7,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Company Overview,AnswerValue:At Kohl’s, we’re always looking ahead to creating the next great thing. 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